- The customer should notify the shop representatives for return or exchange via email (koreancravings@gmail.com) and include the pictures of the products applied.
- Orders applied for return or exchange are subject to full speculation. The orders are double-checked before shipment and made sure that they are in their best condition before shipping them to customers.
- The customer may demand a return or exchange of the purchased items from the time such items are shipped by the Seller until 7 days after receipt of the delivery.
- Any product could be exchanged as long as the price of that product is equivalent to the item applied for return/exchange.
- The allowable period for domestic returns is 7 days (15 days for international returns) from the date the order was received, including the shipping period. The merchandise must be shipped back to us within 24 hours from the date of email notification.
- Items to be returned must be in brand new condition with the original packaging.
- Items that have been altered, damaged, or used cannot be exchanged, unless the item is a factory defect.
- Shipping and handling cost incurred are non-refundable.
- Shipping, handling, and Paypal or Credit Card fees and taxes involved in exchanging / returning and sending back the merchandise will be handled by the customer.
- Refunds, if return request is approved, will be refunded preferably via Paypal, Gcash, Maya, and BDO only.
